Support

CGF • Customer support

Let's get you back up and running.

A camera offline? An alarm or app question? Try a few guided checks, or leave your details for our team.

Start here • Automated help

Get help with common camera, alarm and app issues. Our bot guides you through safe checks and can raise a support ticket if you need more help.

Never share passwords or alarm codes. For immediate danger, call 000. Urgent security issues should not wait for a routine form response.

Prefer a follow-up?

Tell us your app or system name, what isn't working and what you've tried.

Please allow up to 72 hours for a response. This isn't a repair or appointment timeframe.